This Privacy Policy explains how Pastry Pods LLC collects, uses, and protects your information when you use pastrypods.com.

1. Information We Collect We collect information you provide directly, including: name and contact information (email, phone); billing and shipping address; payment information (processed securely through our payment providers); order history and preferences; account preferences and settings; and communication preferences. We also automatically collect certain information through cookies and similar technologies: device information (browser type, operating system); IP address and location data; website usage patterns and preferences; and referral sources.

2. Cookies and Tracking Technologies We use essential cookies (required for basic site functionality and security), session cookies (shopping cart and login state), preference cookies, and analytics cookies. You can control cookie preferences through your browser settings; disabling certain cookies may limit shopping cart and account features.

3. How We Use Your Information We use the information we collect to process and fulfill orders; manage your account; communicate about orders, updates, and promotions; improve our website, products, and services; prevent fraud and enhance security; comply with legal obligations; and analyze and optimize our business operations.

4. Data Retention We retain personal information as long as necessary to fulfill the purposes in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Generally: account information until deletion request or 2 years of inactivity; order information 7 years; marketing preferences until opt-out; cookies and tracking data up to 2 years depending on type.

5. Information Sharing and Service Providers We do not sell your personal information. We may share information with payment processors (Stripe), analytics providers (Google Analytics), and legal authorities when required by law. Service providers are bound by confidentiality agreements.

6. Your Rights and Choices You may access your personal information, correct inaccurate information, request deletion, opt out of marketing, control cookie preferences, request data portability, and file a complaint with supervisory authorities. Contact us using the information below to exercise these rights.

7. Security Measures We implement appropriate technical and organizational measures including SSL/TLS encryption, secure payment processing through Stripe’s PCI-compliant infrastructure, secure authentication, regular security updates, industry-standard password hashing, protected API endpoints, and security monitoring. No method of transmission or storage is 100% secure.

8. Updates to This Policy We may update this privacy policy from time to time. Material changes will be posted on this page with an updated effective date.

9. Contact Us Questions about this Privacy Policy? Email info@pastrypods.com or call 630-945-8190. Last Updated: May 2025.