1. Refund Eligibility We offer refunds or replacements when: product arrived damaged or defective; wrong item received; quality issues (mold, contamination, etc.); or temperature control issues during delivery. Due to the perishable nature of our products, we cannot offer refunds for taste preferences or if the product has been consumed. We reserve the right to request photographic evidence of any issue.

2. How to Request a Refund Contact customer service within 24 hours of delivery; provide your order number and a detailed description of the issue; submit clear photographs if applicable; and follow any additional instructions from our team. In most cases we will not require product return. We may request return for quality control investigation, manufacturing defect analysis, or circumstances requiring physical inspection.

3. Refund Process Once approved: refunds are processed within 5–7 business days to the original payment method. You may receive store credit, loyalty points, or a future-order discount. Replacements are delivered at no additional cost.

4. Quality Issues Take clear photographs; contact us within 24 hours of delivery; do not consume the product if there are safety concerns; we will assess and provide appropriate compensation. For immediate assistance, call or email using the contact details below.

5. Contact Us Questions about refunds or replacements? Email info@pastrypods.com or call 630-945-8190. Last Updated: May 2025.